How do I customize the Lost Password email in Miva Merchant 5?

The Lost Password Email can be customized in Miva Merchant 5 by clicking the Customers link in the left-hand menu of the administration, then clicking the Lost Password Email tab. Unfortunately, this email is by default text only in a stock Miva Merchant 5 installation, and the email does not permit any form of tokens or variable replacements.

You can customize the following parts of the email:

1. From: What email address “sends” the email to the customer
2. CC: Carbon copy the email to this address (not recommended)
3. Subject: Subject line of the email sent to the customer
4. Header: A text note you can write above the standard password reminder content.

The content of the email beneath the header you provide is always the same, and is apparently hard-coded into Miva Merchant 5 with no language, localization or editing possible. Here is an example of what is sent without any customization:

Here is the account information you requested.

Password: test123

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